Got that authorization failed?

Thank you for contacting Iruna Online Customer Support.

We appreciate your report.
If the issue is still occurring, we recommend that you please try the following.

-If there is not much memory available on your device, secure a sufficient amount of memory by removing any excess data
-If your connection is not stable, please play where you can maintain a stable connection, and/or try connecting via Wi-Fi
-Restart your device
-Clear cache
-Uninstall, and re-install application

*By re-authenticating your Google ID (Google Account), your character data will stay available.

*Downloading the game in an area with am unstable connection can be the cause to damage of data received.
Please play where you can maintain a stable connection and avoid moving locations.

If the issue still occur after trying the above, we're sorry for the trouble, but there is a possibility the applications in your device are causing such issue.

We apologize for any inconvenience caused, and will do our best to help improve the game for you to enjoy playing Iruna Online.

Thank you,
Iruna Online Customer Support

Hello Iruna Online support thank you for taking your time out to read this . I have master reset my phone and the only application installed on my phone from the Google play store is Iruna online, I have a 4G service with all bars. I do not have WiFi nor can I afford it. Only thing I can say is Iruna online worked before perfectly with me not using a VPN. I had to start using VPN as of the time Pets Were Released. Thus stating the only way I can log Iruna is by me using someone else's IP address? Is my IP address blocked by the application its self?

▼ Hide quoted text
On Aug 10, 2014 10:49 PM, "Iruna Online Support" <support@iruna-online.com> wrote:
Thank you for contacting Iruna Online Customer Support.

We appreciate your report.
If the issue is still occurring, we recommend that you please try the following.

-If there is not much memory available on your device, secure a sufficient amount of memory by removing any excess data
-If your connection is not stable, please play where you can maintain a stable connection, and/or try connecting via Wi-Fi
-Restart your device
-Clear cache
-Uninstall, and re-install application

*By re-authenticating your Google ID (Google Account), your character data will stay available.

*Downloading the game in an area with am unstable connection can be the cause to damage of data received.
Please play where you can maintain a stable connection and avoid moving locations.

If the issue still occur after trying the above, we're sorry for the trouble, but there is a possibility the applications in your device are causing such issue.

We apologize for any inconvenience caused, and will do our best to help improve the game for you to enjoy playing Iruna Online.

Thank you,
Iruna Online Customer Support




I have emailed them and there is the response. I've done all the steps they got no answer. I feel scammed and betrayed Iruna owch.